Ton has written a proposal for a Blender Network to connect professional users and support with the people who need them.
I wrote more extensively about it on my blog: http://jaydez-tech.blogspot.com/2011/05/new-blender-support-network.html
You can see the original proposal here: http://wiki.blender.org/index.php/Org:Foundation/BlenderNetwork
@JayDez: great image you have on your blog 
I’m expecting an exciting time regarding this, it’ll be so cool to have this implemented. Our studio already does some tech support, targeted development for customer needs, and for this summer we expect to roll out more services for professional users to use. Blender Network is very much in line with our goals to provide good and reliable support.
/Nathan