Only problems I’ve had with Dell were two missed delivery dates back when we purchased a Win95 machine(late 90s) and my father said “if it ain’t here by tonight, I’m cancelling my order and taking my money elsewhere”, in which a delivery man appeared just after tea time looking very exhausted and apologetic. He was very helpful and offered to set the machine up for us, so we didn’t make him feel too bad about it! It was nice to finally get my mitts on that super sexy Pentium II with gobsmacking MMX technology!
The other problem is that I have gone through three AC power packs for my laptop, and the battery is now dead on another laptop. The first time I had the power packed replaced, Dell sent a replacement next day, free of charge and was most helpful. After that, due to warranty running out, I have had to replace the packs myself. The first was about £40, the one after that I bought for £18.
To be honest, from experience, I’ve been happy with my Dells. They were great machines that I grew very fond of, and wished I had never got rid of. My Inspiron 1720 is still doing me well(love it to bits), but the time has come to look to a new desktop now, especially as there is a few dead pixels in the display and the power-pack issue and lack of upgrade options has put me off laptops.
Bit undecided at the moment but its either going to be a HP “Pavilion 500-141ea” or a DIY build. Dell, as much as I’m comfortable with the brand(used them since 1997), are sadly too expensive at the moment. There comes a time when brand loyalty can only go so far…