Hello all and thank you so much in advance

Support Technical Support
1

HI all… complete newbie here, just trying to learn!.. I was chuggin along everything fine then one day blender just started crashing either on startup or when I got into it I would choose a menu item a-la File save or Edit-Preferences-Addons and as soon as i make a selection crash!!.. I am on windows 10 hp envy360 ( i know not great) but it was working and now not ! AMD Ryzen 7 4700U with Radeon Graphins 2.00GHZ 8.00 GB RAM . I have tried to uninstall reinstall… tried versions 2.90 2.91 and 2.92 also 2.83

this is last debug output
I0521 13:43:59.327571 9412 blender_python.cpp:191] Debug flags initialized to:
CPU flags:
AVX2 : True
AVX : True
SSE4.1 : True
SSE3 : True
SSE2 : True
BVH layout : BVH8
Split : False
CUDA flags:
Adaptive Compile : False
OptiX flags:
CUDA streams : 1
OpenCL flags:
Device type : ALL
Debug : False
Memory limit : 0
I0521 13:43:59.449188 9412 device_opencl.cpp:48] CLEW initialization succeeded.
I0521 13:43:59.499011 9412 device_cuda.cpp:56] CUEW initialization failed: Error opening the library

Thank you guys this is so frustrating… Oh yes and i have updated to latest drivers.
and i was doing so well with my donut then anvil LOL

ok just ran another debug and the part at the bottom seems to be recurring…
Using OpenGL 4.3 debug facilities
GL application marker: Successfully hooked OpenGL debug callback.
GL API deprecated behavior: glLineWidth uses wide lines (parameter with value ‘0x0’) which are deprecated and do not work outside of the compatibility context
Switching to fully guarded memory allocator.
Blender 2.83.15
Build: 2021-05-19 15:41:31 Windows release
argv[0] = C:\Program Files\Blender Foundation\Blender 2.83\blender
argv[1] = --debug
argv[2] = --debug-gpu
argv[3] = --python-expr
argv[4] = import bpy; bpy.ops.wm.sysinfo(filepath=r’C:\Users\19084\AppData\Local\Temp\blender\debug_logs\blender_system_info.txt’)
Read prefs: C:\Users\19084\AppData\Roaming\Blender Foundation\Blender\2.83\config\userpref.blend
read file
Version 280 sub 39 date unknown hash unknown
GPUTexture: create : TEXTURE_CUBE_MAP, RGBA16F, w : 2, h : 2, d : 0, comp : 4, size : 0.00 MiB
GPUTexture: create : TEXTURE_1D, RGBA8, w : 1, h : 0, d : 0, comp : 4, size : 0.00 MiB
GPUTexture: create : TEXTURE_2D, RGBA8, w : 1, h : 1, d : 0, comp : 4, size : 0.00 MiB
GPUTexture: create : TEXTURE_3D, RGBA8, w : 1, h : 1, d : 1, comp : 4, size : 0.00 MiB
found bundled python: C:\Program Files\Blender Foundation\Blender 2.83\2.83\python
GPUTexture: create : TEXTURE_2D, RGBA8, w : 1415, h : 32, d : 0, comp : 4, size : 0.17 MiB
GPUTexture: create : TEXTURE_1D_ARRAY, R8, w : 16384, h : 1, d : 0, comp : 1, size : 0.02 MiB
GPUTexture: create : TEXTURE_2D, RGBA8, w : 505, h : 32, d : 0, comp : 4, size : 0.06 MiB
GPUTexture: create : TEXTURE_2D, RGBA8, w : 1920, h : 1, d : 0, comp : 4, size : 0.01 MiB
GPUTexture: create : TEXTURE_2D, RGBA8, w : 1920, h : 25, d : 0, comp : 4, size : 0.18 MiB
GPUTexture: create : TEXTURE_2D, RGBA8, w : 333, h : 32, d : 0, comp : 4, size : 0.04 MiB
GPUTexture: create : TEXTURE_2D, RGBA8, w : 36, h : 607, d : 0, comp : 4, size : 0.08 MiB
GPUTexture: create : TEXTURE_2D, RGBA8, w : 297, h : 607, d : 0, comp : 4, size : 0.69 MiB
GPUTexture: create : TEXTURE_1D_ARRAY, R8, w : 16384, h : 1, d : 0, comp : 1, size : 0.02 MiB
GPUTexture: create : TEXTURE_2D, RGBA8, w : 333, h : 32, d : 0, comp : 4, size : 0.04 MiB
GPUTexture: create : TEXTURE_2D, RGBA8, w : 333, h : 271, d : 0, comp : 4, size : 0.34 MiB
GPUTexture: create : TEXTURE_2D, RGBA8, w : 1586, h : 32, d : 0, comp : 4, size : 0.19 MiB
GPUTexture: create : TEXTURE_2D, RGBA8, w : 1586, h : 40, d : 0, comp : 4, size : 0.24 MiB
GPUTexture: create : TEXTURE_2D, RGBA8, w : 1586, h : 32, d : 0, comp : 4, size : 0.19 MiB
GPUTexture: create : TEXTURE_2D, RGBA8, w : 1586, h : 32, d : 0, comp : 4, size : 0.19 MiB
GPUTexture: create : TEXTURE_2D, RGBA8, w : 73, h : 806, d : 0, comp : 4, size : 0.22 MiB
GPUTexture: create : TEXTURE_2D, RGBA16F, w : 1586, h : 838, d : 0, comp : 4, size : 20.28 MiB
GPUTexture: create : TEXTURE_2D, SRGB8_ALPHA8, w : 1586, h : 838, d : 0, comp : 4, size : 5.07 MiB
GPUTexture: create : TEXTURE_2D, DEPTH24_STENCIL8, w : 1586, h : 838, d : 0, comp : 1, size : 5.07 MiB
GPUTexture: create : TEXTURE_1D, RGBA8, w : 257, h : 0, d : 0, comp : 4, size : 0.00 MiB
GPUTexture: create : TEXTURE_1D, SRGB8_ALPHA8, w : 256, h : 0, d : 0, comp : 4, size : 0.00 MiB
GPUTexture: create : TEXTURE_2D, RGBA8, w : 1, h : 1, d : 0, comp : 4, size : 0.00 MiB
GPUTexture: create : TEXTURE_2D, R16UI, w : 1586, h : 838, d : 0, comp : 1, size : 2.53 MiB
GPUTexture: create : TEXTURE_2D, RGBA16F, w : 1586, h : 838, d : 0, comp : 4, size : 20.28 MiB
GPUTexture: create : TEXTURE_2D, RG16F, w : 1586, h : 838, d : 0, comp : 2, size : 5.07 MiB
GPUTexture: create : TEXTURE_2D, RGBA16F, w : 1586, h : 838, d : 0, comp : 4, size : 20.28 MiB
GPUTexture: create : TEXTURE_2D, DEPTH24_STENCIL8, w : 1586, h : 838, d : 0, comp : 1, size : 5.07 MiB
GPUTexture: create : TEXTURE_2D, DEPTH24_STENCIL8, w : 1586, h : 838, d : 0, comp : 1, size : 5.07 MiB
GPUTexture: create : TEXTURE_2D, RG8, w : 1586, h : 838, d : 0, comp : 2, size : 2.53 MiB
GPUTexture: create : TEXTURE_2D, RGBA8, w : 1586, h : 838, d : 0, comp : 4, size : 5.07 MiB
GPUTexture: create : TEXTURE_2D, R8, w : 64, h : 16, d : 0, comp : 1, size : 0.00 MiB
GPUTexture: create : TEXTURE_2D, RG8, w : 160, h : 560, d : 0, comp : 2, size : 0.17 MiB
GPUTexture: create : TEXTURE_3D, RGBA8, w : 1, h : 1, d : 1, comp : 4, size : 0.00 MiB
GPUTexture: create : TEXTURE_3D, RGBA8, w : 1, h : 1, d : 1, comp : 4, size : 0.00 MiBGPUShaderInterface: Warning: Uniform ‘depthBuffer’ not found!
Error : EXCEPTION_ACCESS_VIOLATION
Address : 0x00007FFCC324F1E8
Module : C:\WINDOWS\System32\DriverStore\FileRepository\u0365493.inf_amd64_8ea2cc1fa0935c25\B365528\atio6axx.dll

2

How did you update to the latest drivers?
Check if this is the correct page for your HP envy 360:
https://support.hp.com/us-en/drivers/selfservice/hp-envy-m6-aq100-x360-convertible-pc/12499188/model/13475171

And for the AMD Ryzen 7 4700U with Radeon Graphins 2.00GHZ 8.00 GB RAM : Usually the first thing to try is to install the lastest graphics driver from ATI/AMD to see if the problem is fixed there (instead of updating drivers via Device Manager).

It’s clearly related to atio6axx.dll ( graphics driver from ATI/AMD)
Not sure if this old thread is useful, but it’s related: https://developer.blender.org/T27853

3

Awesome thanks for your input! It is an HP ENVY x360 Laptop - 15m-ee0023dx And I used the AMD Radeon software tools to update the drivers… should I do that a different way? Thanks again for you help… chomping at the bit to get started.

4

Well I installed the driver straight from HP and still no good… hmmph

5

This is a shame… it was working fine and i was actually getting the hang of it something I have been attempting and failing at for man years! (Would like to thank Andrew Price for that) . But now this! dang nabit