So a friend of mine is having a problem, whenever she tries to move or delete any file with the .mkv or .ts extension, it doesn’t work. Sadly, I don’t have access to her computer at the moment, so I only know what she’s told me, and she’s not the most tech-savvy person, so I’m working with limited information. But basically, whenever she tries to delete or move the files it says “in progress” but nothing happens.
I looked all over the internet, but I couldn’t find any similar sounding problem, so I was wondering if anyone had encountered something like it before, or had any guesses as to how to fix it.