I work for computer anti-virus support. I have been for about 1.5 years.
We close at 8:00 PM pacific. At about 7:50 pacific an old man calls about his computer constantly getting knocked offline… his 40th call in 8 months.
(He tends to like to call late also)(40 calls is alot)
So I start to try to help him… my girlfriend’s work Christmas party started at 7:00 PM. I was going to for sure miss an hour and ten minutes. We close at 8:15, usually get off around 8:00.
8:15 comes around, the guy says he can’t get his email, so I can’t just send him email instructions, he wants me to walk him through his problem. I am not even sure what it is. I try to get a diagnostic log for our technicians to review, but his dial-up internet connection will not stay up long enough.
I tell him to go to control panel, he starts talking football to me. I cut him off and ask him to read add/remove prgorams to me… “I take it you are not a big fan of football?” he asks.
“No”, I say, bluntly and coldly, “I have a Christmas party to go to, and we are closed”
“Oh…,” he says
15 minutes later…Long story short, 55 minutes after call center closes, 40 minutes after my shift is supposed to be over, I just hung up on him.
He wasn’t listening, he was “trying” different things I did not tell him to try. I just broke apart a pen and let one of the pieces fall on the hang up button.
I was supposed to call my girlfriend if I was not coming, because I sprained my ankle two nights ago… of course she got no call, because I was on the phone with him.
I rush home to change… and there was my girfriend with some of her friends… party was already over, they had already left.
I am still angry at him. I have had the angriest customers you could ever imagine, but it’s just RUDE to keep somebody on the phone after they are closed. Especially if the problem can be solved tomorrow. I would never do such a dastardly thing. I feel guilty for not finishing dinner five minutes after a restaurant closes.
I don’t care… I am sick of helping computer imbeciles try to fix very complex problems, all the while they tell me how it’s my software’s fault, or having to explain over and over again it is very hard to protect them from viruses if they ignore our warnings, or disable our firewall…