Well, I’ve been in this crazy computer business for a very long time now … ahem … and I’ll go on record saying that these services are basically worthless. Here’s my advice:
(1) Remove(!) the “protection” software. Yes, you’ll find that it is very hard to do, but do it anyway.
(2) Immediately stop using an account which is an “Administrator.” Create a brand-new account – whose name is not “root” or “Administrator” – and make it an Administrator. Then, log on to that account and use it to remove Administrator status from whatever account you use every day. Do Not(!) respond to a request for an “administrator password” when you are logged-in to that account, unless you are damn sure where it actually came from.
(2a) If you routinely wear many hats, say at a small business, create a separate account for each “hat,” and apply file-protection rules to “wall off” its materials from anyone for whom “it is none of their business.” (I actually create separate accounts for each project … security rules or no, I find it very handy.)
(3) Purchase an external hard-drive at an office-supply store, learn about Windows-10’s now built-in backup capabilities, and immediately start using them to perform automatic scheduled backups.
(4) Of course you should have a firewall – and, so should the router that connects you to the Internet! Carefully review those settings at both places. Notice also that if you followed step #2, “the account that you use every day” no longer has the power to change the firewall.
Always remember: “the computer is terrible at knowing when to say ‘yes,’ but it is extremely good at saying ‘no!’”
All of this is generally referred to as the Principle of Least Privilege.