So a dramatic title for a serious issue.
Idea is the following I payed for 3 months on 5th of July 45 euros. All fine for 2-3 weeks then I couldn’t access the videos/files anymore. Tried making a paypal dispute but no one bothered to answer to it.
Sent an email to try to get someone to fix the issue and I got a answer that I need to wait for sometime until they fix a bug related to people wanting to subscribe again. But that’s not my problem since I definitely don’t want to subscribe again given the situation. So off-topic response by the support team. Anyway I said let’s wait for 2-3 weeks and hopefully it will be fixed by then. Tried sending 2 other emails this week but again no response. I guess the terms customer support and user satisfaction are not in their dictionary.
And did it got fixed? NOPE. Even worse it shows that my subscription has ended. 5th July - 5th August - 5th September -4th October timeline is 3 months. So I payed for 3 and I got 2. That’s stealing/cheating as far as I am concerned.
Also the description for what you are paying for is weird and maybe even deceiving. So 3 month free trial but 45Euro upfront? That’s NOT FREE at all. Especially considering that during the campaign the 3 months were indeed pre-paid.
So this thread is to let everyone know what they can expect for signing up.
Maybe they will bother to respond or refund me. Maybe…
Pissed Blender Cloud User