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spring sale ba

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Exactly, this is perfect timing!

Three days ago, I had an issue—my son downloaded the ‘TrueDepth’ addon without my consent, and on top of that, he won’t even use it. A common problem, you might say!

So, I sent a message to the Superhive team that very same day, on May 18. They replied and asked me to wait 72 hours before contacting the addon’s creator, ‘Lewis Martin,’ directly.

I did just that, and here is the creator’s response:

Hi, I’m not sure how to issue refunds. But it’s a tough one because if a refund is issued, you’ll still keep the addon…

What? Complicated??

I then decided to send another email to Superhive:

I was quite surprised by this response. Unless I’m mistaken, there’s no clause in the contract specifying this. In the past, I have been refunded for an unwanted addon purchase, and there were no issues with the refund process.
All addons sold, regardless of the refund situation, seem to have the same problem.
I don’t know what to think—what do you think?

Best regards,

To this day, neither Superhive nor the creator has responded!
I am questioning the refund policy, regardless of the situation, and apparently, some creators manage these ‘issues’ as they see fit while Superhive seems to turn a blind eye, probably considering the 900 downloads of this addon!?

I am not here to undermine or criticize anyone, so can you see what might be wrong?

I thank you in advance, @bartv Bart, even if there is nothing you can do.

Best regards.

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Easily. Parenting habits and/or child’s access to credit cards and billing accounts.

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Bart doesn’t work for Superhive and is not affiliated with them.

If you son is buying things with your money that you don’t want him to buy, that’s more of a “you” problem than a “Superhive” problem. Refunds on Superhive are for when an add-on doesn’t work, creators aren’t obligated to give them. You don’t have a reason for a refund

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I see…
Yours truly…

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Well, technically I am affiliated with them through their referral program :slight_smile: I’ll make sure they see this thread, that’s about all I can do.

I always fee that rules are there to be interpreted according to the occasion. As a company you should always ask yourself if the bit of cash is worth more than having a happy customer. I’ve always found it’s better to be lenient in such cases - at least that’s my philosopjy.

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Creators have absolutely no control over refunds. The only thing we can do is notify Superhive (Blendermarket) and ask them to handle it.